Case Study / Premium Beach Hotel

Hospitality IT built around guest experience and operational uptime.

Premium Beach Hotel partnered with Techi in 2017 to improve Wi-Fi, network infrastructure, conference systems, centralized management, and continuous technical support for a large hospitality environment.

300+ hotel rooms supported
2017 partnership started
8 months of conference downtime resolved
24/7 support for staff and guests
Client

A large hotel needs technology guests can feel without noticing.

Premium Beach Hotel in Durres has more than 300 rooms. As Techi's first client, the hotel needed reliable infrastructure and responsive support for guest connectivity, staff operations, and event services.

Challenge

Guest Wi-Fi, conference systems, and network control needed urgent improvement.

The hotel faced unstable IT infrastructure, poor Wi-Fi performance that affected guest satisfaction, and a conference system that had been non-operational for eight months.

The network also lacked proper segmentation and centralized management, making it harder to support staff, guests, and business-critical hotel systems.

Solution

A hospitality-focused IT layer for rooms, teams, and events.

  1. 01

    Wi-Fi Upgrade

    Techi installed enterprise-grade Wi-Fi equipment to improve coverage, reliability, and guest connectivity across the property.

  2. 02

    Network Optimization

    VLANs separated traffic by department and use case, improving security while keeping hotel systems organized.

  3. 03

    Centralized Control

    A Domain Controller centralized management for servers and workstations so IT operations became easier to supervise.

  4. 04

    Conference & Support

    The conference system was restored to working condition, backed by continuous monitoring and 24/7 technical support.

Results

Premium Beach Hotel gained more reliable guest-facing and staff-facing technology.

Technology

  • Enterprise Wi-Fi
  • VLAN
  • Domain Controller
  • Conference System
  • Server Management
  • PC Management
  • Monitoring
  • 24/7 Support
  • Wi-Fi performance improved, strengthening guest satisfaction and online ratings.
  • VLAN segmentation improved network security and organization.
  • Centralized management reduced inefficiencies and improved control.
  • The conference system was restored for events and meetings.
  • 24/7 IT support improved reliability for staff and guests.
Improve the guest technology experience

Need reliable hotel IT from rooms to events?